Client Service Advisor - Transport - Chatteris

Friday 29th November 2019

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation

Our ALS site located in Chatteris (Cambridgeshire) are looking to recruit a Client Services Advisor within their Transport team.

About the Position

Hours Per Week: 40

Days Per Week: Monday to Friday

Basis: Permanent and Full time

The position will be responsible for:

  • Providing ALS clients with a central point of contact for all transport-related enquiries
  • To work closely with the Regional Transport Managers (RTMs) at all of our ALS sites and provide holiday cover when needed
  • Carry out retail scheduling as required

Main Duties will include but are not restricted to:

  • Answering telephone calls and respond to e-mails from clients relating to collection requirements
  • Use this information to update driver run sheets and text communications
  • Communicate relevant information to the RTM’s that affects the day-to-day efficiency of the transport operation

About you

To be successful in this role you will have:

  • Excellent verbal (especially telephone) & written communication skills
  • Computer literate with good grasp of Microsoft Office & Outlook packages
  • Ability to work both as part of a team and alone and perform under pressure
  • Good organisational & analytical skills; ability to use own initiative
  • Pro-active, ‘can’do’ attitude. Enthusiastic & friendly disposition
  • Previous Customer Service experience preferable
  • Previous managerial experience preferable
  • Full clean driving licence

This is an excellent opportunity for a motivated and skilled person looking to develop their career in an international company.Attractive remuneration and benefits are available dependent upon performance.

If you are interested in finding out more about this role, please send your CV to [email protected]