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What do our customers say about us?

  • "We are very happy with the support given with PCR testing. You have gone above and beyond anything you needed to do’’ Technical Manager, UK Ready Meals Manufacturer - March 2021

  • “Thank you for making it (the Microbiology Workshop) such an easy course to be part of and for imparting what is clearly a very small part of our (extensive) knowledge. You showed great calm and a good sense of humour.” - Quality Manager, leading UK supplements producer. (March, 2021)

  • “I've had brilliant support from the team at ALS over the last 5 years, with Debbie & Andy becoming an integral part of our team. Advice, troubleshooting, training tailored to our needs, assistance with cooking validation, investigation of micro issues, following up on test results with our suppliers, and carrying out projects; nothing has been too much trouble.” Leading Food Manufacturer - January 2021

  • “ALSolutions / WebTrieve is a very good, and a useful tool that saves time.” Chemical manufacturer - West Midlands - May 2020

  • “ALS have a friendly and helpful customer services team who are always happy and prompt with responding to queries and questions.” Poultry producer, Cheshire - May 2020

  • “The collection drivers are always very helpful, customer service team is polite and handles our enquiries efficiently.” One of the UK’s leading meat processors - April 2020

  • “Consistency of results; good people in ALS who act swiftly and support as at all times.” Leading UK manufacturer of quality pork products - May 2020

  • “Turnaround times, trustworthy results, helpful and efficient customer service, good sample collection service.” Dorset based salad producer - May 2020

  • “Good communication regarding COVID-19 and a good service level was maintained. ALS were willing to provide training on the ALSolutions client. They listen to queries and are really helpful” Manufacturer of market-leading branded dairy products - May 2020

  • “Great service on testing of our non-standard samples. Quick to quote which makes it easy for us to plan projects for our own continuous improvement work.” Leaders in immunoassay development and manufacturing services - June 2020

Here at ALS, we continue to adhere to our ‘Core Value’ of ‘Safety is a Priority’ by implementing tight controls across our business to minimise the risk of infection and protect our hardworking staff. ALS are pleased to say that this has been achieved with minimal impact to our service levels, a fact which has been reflected in the positive feedback we have had from many clients in in 2020.

ALS has moved to an electronic way of surveying our clients and we would like to thank those that have took the time to give us feedback on your ALS Experience. The survey, which is one of the most comprehensive of its kind in the industry, covers every aspect of ALS's service package, from its collection service through to the quality of its analysis and the communication of its results. It helps us monitor our level of service and this gives YOU the opportunity to have your say.

In 2020 Overall ALS Experience: 8 out of 10

Client Satisfaction Survey

Sales Team

If you do not currently use ALS but would like to find out more about us or request a competitive quote, please contact our Sales Team.