What do our customers say about us?

  • I have to say how professional you have been in helping with my queries. Every time I have called Customer Services - no matter who I have spoken to - they have been very polite, professional and helpful.

  • We were very pleased with the level of service your company provided. Your procedures were very efficient and turnaround time was fast. You kept us informed throughout the process. We will not hesitate to use your services for future sample testing.

  • ...it was a pleasure working with ALS. Your company were so helpful and professional throughout. Without doubt we will use your company again and recommend ALS within our industry; all in all five stars, very impressive! Thank you...

  • I can keep this very simple indeed: ‘Just excellent from start to finish’ Considering we were a new customer and in need of some urgent sampling, the whole set-up was absolutely spot on. The results were on time and as promised.

  • Working with you guys has been a pleasure; always willing to assist. I would never hesitate to recommend your services

  • I have personally found ALS an amazing company to deal with. I have found the staff incredibly helpful and easy to deal with in all aspects across different departments. Thank you for all the support, it has been a pleasure.

  • "...thanks for the great service we get from you! We're pretty stretched as a business but least our micro testing is something we don't have to worry about!

  • ... thank you for your hard work, flexibility and good humour with our ever changing (and long term!) demands. You were brilliant. If I ever need to use an external lab in a future role, I’ll come knocking on your door again! It was a pleasure, thanks again.

  • ...the service was excellent! The turnaround was fast and the analysis was just what we wanted.

  • We were delighted with the service that your organisation provided and would not hesitate to recommend ALS.

  • We couldnt have asked for a better service from yourselves and will be using your service again when we require it.

  • Fantastic service from ALS - as a start-up business, this is important for us and we are really lucky that we can drop off the samples on our way home!

  • Now this is what I call a speedy, efficient service…Thanks!

  • Im very pleased with the service. Customer Services are all very nice, the drivers are very pleasant and I couldnt ask for a quicker response time from you.

  • I have always been very happy with the service and staff at ALS.

  • Services are always really good, any issues are always quickly resolved and the constant contact is always reassuring

  • We have used ALS to test our high quality nutritional supplements. Their service is nothing short of excellent.

  • Overall, the service provided by ALS is excellent. I have had several queries over the last 12 months ...which have all been dealt with extremely professionally and efficiently. The team at Mirfield are a pleasure to work with…

  • Really happy with the service as everybody is always keen to help and resolve problems quickly.

  • As a new entrant to the drinks business, I found ALS to be very helpful and supportive, as well as efficient, in the service they provide.

  • We have used ALS many times and found them to be highly efficient, good value, speedy and immensely helpful. We would not consider using anyone else and would most certainly recommend all professional food manufacturers to give them a try.

  • Thank you for providing us with such a well thought out and presented training day. I have supplied my Line Manager with a glowing write up of our visit.

  • Just wanted to say how nice it was to meet you all and how friendly you all were. Please thank everyone for an interesting and informative visit.

  • Fantastic training… delivered with clarity, detail and anecdotes that made it quite unique, interesting and of real value.

  • Having one of your technical team call me to discuss my needs has prevented me from wasting my money on a solution that doesn't fit my business. I will recommend you to others. Thanks to Andy Muirhead who gave fantastic unbiased advice.

  • I have received good customer service and communication historically. I am pleased with the service I receive.

  • Thanks ALS. I have just submitted all of the shelf life. It took 10 minutes! It normally takes me hours. Great system, thanks for your help!

  • I thought ALS customer service was very good, prompt and responsive. You have been very attentive and professional and I really appreciate that.

  • I have found the service provided by ALS of the highest quality. When needed, ALS did their utmost to help ensure materials were tested within urgent and challenging timelines, enabling manufacturing to proceed on schedule and get us out of a hole. I would most certainly recommend their services to other companies.

  • We are very happy with the service from ALS and always find everyone very helpful.

  • ALS provide our business with a reliable and cost effective solution to all our laboratory needs. They are knowledgeable in their field and provide good support.

  • We have been very pleased with the service that you provide. Everyone is very friendly and supportive. Recently we had a problem with our autoclave so was unable to test all products on site and ALS were extremely helpful and supportive in fitting our samples in with quick reporting of results.

  • Perfectly happy with the service received to date particularly thefacility to have direct contact with Laboratory personnel. Veryappreciative of the efforts made to accommodate our frequentrequests for quick turnaround times.

  • Extremely Professional, Polite and Friendly.

  • Great service and good value for money.

  • We are very happy with the service from ALS and would recommend your services to anyone.

  • ALS provides us with a very good service and we will be continuing to use them into the future.

  • We are very satisfied with your service you provide. ALS is always happy to help and your customer service is quick and easy to access.

  • You appreciated the urgency of the request and your communications with us were very clear and we received updates from you at every step of the process. The matter was handled very well by both yourself and the labs at ALS and I would like to thank you for the great work you did.

At ALS we are constantly striving to provide all of our customers with the highest possible standards of service every time. As part of this process, our Customer Service Team regularly contact customers to find out if these objectives are being met and between January and December last year 99.2% of the 287 respondents rated our service as either 'Excellent', 'Very good' or 'good'.

If you do not currently use ALS but would like to find out more about us or request a competitive quote, please contact our Sales Team.

Sales Team