You appreciated the urgency of the request and your communications with us were very clear and we received updates from you at every step of the process. The matter was handled very well by both yourself and the labs at ALS and I would like to thank you for the great work you did.
Chemical Analyst, leading UK breakfast cereal manufacturer, 18/01/19"We are very satisfied with your service you provide. ALS is always happy to help and your customer service is quick and easy to access." - December 2018
On-line Petfood Company, 27/12/18I can keep this very simple indeed: ‘Just excellent from start to finish’ Considering we were a new customer and in need of some urgent sampling, the whole set-up was absolutely spot on. The results were on time and as promised.
Technical Manager, Vegetable Processor, 07/02/18I have personally found ALS an amazing company to deal with. I have found the staff incredibly helpful and easy to deal with in all aspects across different departments. Thank you for all the support, it has been a pleasure.
Production Manager, Sports Nutrition product manufacturer, 16/10/17"Working with you guys has been a pleasure; always willing to assist. I would never hesitate to recommend your services"
Quality Manager, major sandwich manufacturer, 24/08/17"...the service was excellent! The turnaround was fast and the analysis was just what we wanted."
Technical Manager, Global Personal Products organisation, 07/10/16"... thank you for your hard work, flexibility and good humour with our ever changing (and long term!) demands. You were brilliant. If I ever need to use an external lab in a future role, I’ll come knocking on your door again! It was a pleasure, thanks again."
Quality Manager, major UK dairy producer, 21/07/16"...thanks for the great service we get from you! We're pretty stretched as a business but least our micro testing is something we don't have to worry about!
Small business owner, West Yorkshire, 01/07/16I have to say how professional you have been in helping with my queries. Every time I have called Customer Services - no matter who I have spoken to - they have been very polite, professional and helpful.
Technical Manager, Petfood manufacturer, 21/05/15...it was a pleasure working with ALS. Your company were so helpful and professional throughout. Without doubt we will use your company again and recommend ALS within our industry; all in all five stars, very impressive! Thank you...
Managing Director, Sausage manufacturer, 21/04/15We were very pleased with the level of service your company provided. Your procedures were very efficient and turnaround time was fast. You kept us informed throughout the process. We will not hesitate to use your services for future sample testing
Specialist food retailer, 31/03/15We were delighted with the service that your organisation provided and would not hesitate to recommend ALS.
Director, cooking sauce manufacturer, 27/01/15We couldn’t have asked for a better service from yourselves and will be using your service again when we require it.
HSE Co-ordinator, 27/01/15Fantastic service from ALS - as a start-up business, this is important for us and we are really lucky that we can drop off the samples on our way home!
Director, new food business in West Yorkshire, 27/01/15Now this is what I call a speedy, efficient service…Thanks!
Senior NPD Technologist, leading sauce manufacturer, 27/01/15I’m very pleased with the service. Customer Services are all very nice, the drivers are very pleasant and I couldn’t ask for a quicker response time from you.
Technical Manager, cooked meats manufacturer, 27/01/15I have always been very happy with the service and staff at ALS.
QA Manager, Multi-national food company, 27/01/15Services are always really good, any issues are always quickly resolved and the constant contact is always reassuring
Technical Assistant, major UK Bakery Manufacturer, 27/01/15We have used ALS to test our high quality nutritional supplements. Their service is nothing short of excellent.
Health/Nutritional foods distributor, 27/01/15,p>Overall, the service provided by ALS is excellent. I have had several queries over the last 12 months ...which have all been dealt with extremely professionally and efficiently. The team at Mirfield are a pleasure to work with…
Quality Manager, UK Contract packer, 27/01/15Really happy with the service as everybody is always keen to help and resolve problems quickly.
QA Manager, major sandwich manufacturer, 27/01/15As a new entrant to the drinks business, I found ALS to be very helpful and supportive, as well as efficient, in the service they provide.
Technical Manager, Soft Drinks manufacturer, 27/01/15We have used ALS many times and found them to be highly efficient, good value, speedy and immensely helpful. We would not consider using anyone else and would most certainly recommend all professional food manufacturers to give them a try.
Managing Director, Ice Cream manufacturer, 27/01/15Thank you for providing us with such a well thought out and presented training day. I have supplied my Line Manager with a glowing write up of our visit.
Technical Compliance Manager, major salad producer, after attending an ALS Training Workshop, 27/01/15Just wanted to say how nice it was to meet you all and how friendly you all were. Please thank everyone for an interesting and informative visit.
QA Supervisor, major salad producer, after attending an ALS training workshop, 27/01/15Fantastic training… delivered with clarity, detail and anecdotes that made it quite unique, interesting and of real value.
Technical Manager, major salad producer, after attending a Training Workshop, 27/01/15Having one of your technical team call me to discuss my needs has prevented me from wasting my money on a solution that doesn't fit my business. I will recommend you to others. Thanks to Andy Muirhead who gave fantastic unbiased advice.
Owner, fledgling confectionery business, 27/01/15I have received good customer service and communication historically. I am pleased with the service I receive.
Senior Scientist, Global Pharmaceutical Company, 27/01/15Thanks ALS. I have just submitted all of the shelf life. It took 10 minutes! It normally takes me hours. Great system, thanks for your help!
QA Manager, major UK food group, commenting on the merits of 'EOS', 27/01/15I thought ALS customer service was very good, prompt and responsive. You have been very attentive and professional and I really appreciate that.
Nutritionist, Nutritional Drinks Company, 27/01/15I have found the service provided by ALS of the highest quality. When needed, ALS did their utmost to help ensure materials were tested within urgent and challenging timelines, enabling manufacturing to proceed on schedule and get us out of a hole. I would most certainly recommend their services to other companies.
Technical Manager, Specialist Healthcare Company, 27/01/15We are very happy with the service from ALS and always find everyone very helpful.
Quality Manager, Major Baby Food Brand, 27/01/15ALS provide our business with a reliable and cost effective solution to all our laboratory needs. They are knowledgeable in their field and provide good support.
Technical Manager, Major Bakery Manufacturer, 27/01/15We have been very pleased with the service that you provide. Everyone is very friendly and supportive. Recently we had a problem with our autoclave so was unable to test all products on site and ALS were extremely helpful and supportive in fitting our samples in with quick reporting of results.
Micro Laboratory Supervisor, Major UK food processor, 27/01/15Perfectly happy with the service received to date particularly the facility to have direct contact with Laboratory personnel. Very appreciative of the efforts made to accommodate our frequent requests for quick turnaround times.
Quality Assurance Auditor, Major UK food processor, 27/01/15Extremely Professional, Polite and Friendly.
Medical Services Company, 27/01/15Great service and good value for money.
Senior Technologist, Biscuit manufacturer, 27/01/15We are very happy with the service from ALS and would recommend your services to anyone.
Quality Assistant, Confectionery manufacturer, 27/01/15ALS provides us with a very good service and we will be continuing to use them into the future.
Laboratory Manager, Seafood Company, 27/01/15At ALS we are constantly striving to provide all of our clients with the highest possible standards of service every time. As part of this process, our Client Services Team at Chatteris regularly contact clients to find out if these objectives are being met and between January and December last year 74.4% of the 250 respondents rated our service as either 'Excellent' or 'Very good' with a further 21.6% rating it as 'good'.
Here are some examples of the feedback we have had from our customers:
If you do not currently use ALS but would like to find out more about us or request a competitive quote, please contact our Sales Team:
Call 01354 697 028
Email: sales.uk@alsglobal.com
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